Privacy Policy

1. Introduction

Prohood ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website ("Platform").

By using the Platform, you consent to this Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Phone number (for account creation and authentication)
• Location data (for matching nearby professionals)
• Payment method details (we do not store card numbers)

b. Usage & Device Information

• IP address, device type, operating system
• Device identifiers
• Crash logs, diagnostics, performance data
• App usage statistics and interaction logs

c. Content Shared via the App

• Photos and videos shared in messages with professionals
• In-app messages, chat content
• Reviews and ratings

3. How We Use Your Information

• Provide and maintain our services
• Process bookings and payments
• Verify your identity and enable OTP-based login (including optional auto-detection of SMS)
• Improve our app, user experience, and security
• Send service updates and important notifications
• Comply with applicable laws and regulations

4. Sharing Your Information

We may share your data with:

• Service professionals to fulfill bookings
• Payment gateways (e.g., Razorpay) to process transactions
• Firebase and Google APIs for authentication and notifications
• Third-party analytics services (aggregated, non-identifiable data)
• Law enforcement or regulators when required by law

We do not sell your personal information to third parties.

5. Legal Basis for Processing

We process your personal data based on:

• Your consent
• Contractual necessity (to provide services)
• Compliance with legal obligations
• Legitimate interests (e.g., fraud prevention)

6. Data Security

We implement security safeguards including encryption in transit, secure storage, and access controls to protect your data.

7. Data Retention

We retain personal data as long as necessary for our services and legal obligations. After that, it is deleted or anonymized within 90 days.

8. Your Rights

You have the right to:

• Access and update your information
• Request deletion of your data or account
• Withdraw consent for processing
• Object to or restrict certain processing

Contact us at support@prohood.com to exercise these rights.

9. Children's Privacy

This app is not intended for users under 18. We do not knowingly collect personal data from children.

10. International Transfers

Your data may be processed in other countries with appropriate safeguards.

11. Updates to this Policy

We may update this Privacy Policy and will notify you via app notification or email.

12. Contact Us

For questions or concerns, contact us at:

Prohood
Email: support@prohood.com